FAQ

For your convenience, our most common customer questions are answered right here. Not finding what you want? Reach out directly through our Contact Us page. Q: How to place an order? A: If you’re new here, please feel free to sign up an account with us and you’re good to add items to your cart.
  • For Cebu buyers, you can choose which day to pick up your items.
  • For outside Cebu buyers, please fill in your shipping details upon check out

Q: When will my order be shipped?

A: Once payment has been made through our bank accounts  ( BDO/ BPI / METROBANK ) or through PAYPAL, please email us a photo of the successful transaction and wait for our email of confirmation of payment.

Q: My order shipped, when will it get to my house!?

A: After the courier have accepted the package, We will be emailing you a tracking number of your items. 1-3 business days is as promised by the courier to be delivered to your desired location.

Q: Return Policy

A: We apply the no return & no exchange policy for all our products after items have been purchased or taken out from pickup. Orders sent via third party courier, (grab,lbc, or jrs ) Protoolscebu is not liable for any breakage or damages cause by the courier. 

 

Q: Why Isn’t My Promo Code Working? 

A: Technically, one reason why is that your browser cookie is off, turn it on in order to activate our promo Code.

Q: For customers who wish to pay through Paypal

A: Please use the “ send money to friends and family” tab to transfer money to our account. (additional paypal charges will not absorbed)

Q: Are your makeup products authentic?

A: We never sell fake make up products! Big NO NO! ☺

Q: Where can I get my products if I am from Cebu?

A: You will get an email and a text messsage for instructions  24 hrs after your order has been made , on where to get and pay for your items. We do have one pick up station in J centre mall , for cebu customers, and another pickup station in lapu-lapu , cebu courtyard building

Q: What countries do you ship to?

A: For the meantime, we only ship within the Philippines.

Q: How are shipping rates calculated?

A: We have a fixed shipping rate of P150 via JRS express and P200 via LBC.  Order form: For shipping Name : Address : Email address: Contact number(s) : Instagram/Facebook name ( optional) : For Cebu buyers: Pick up date: Special instructions: